Operations managers have learned that quality control is not a never-ending process. Just before you add packaging to the finished product, official company inspectors do a random spot-check. All inspections have to occur at the end of a production run because only then can the inspector see the total finished product in order to determine if quality is jeopardized.

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Today, quality control tries to catch errors before they happen. Standards and methods such as six sigma, statistical quality control, and statistical process control focus on what is happening at each stage of the production process.

Operations Managers Have Learned That Quality Control Is Not a Never-Ending