When handling an angry customer who is making a complaint, you should:
A) agree with what the customer is saying.
B) disagree with what the customer is saying.
C) agree to disagree with the customer.
D) agree with the customer either that they have a point or with the reason as to why they are upset.
E) agree with the customer's argument, but tell them that their attitude is unacceptable.

Question

Quizplus · Accepted Answer

It's important to acknowledge the customer's concerns and validate their feelings by agreeing with the reason they are upset or that they have a point. This can help to deescalate the situation and show the customer that you understand their perspective. However, it's also important to remain professional and not agree with any abusive or inappropriate behavior from the customer.

When Handling an Angry Customer Who Is Making a Complaint