In a CRM environment,_____ is defined as the informal process of collecting customer information through customer contacts and feedback on product and service performance.
A) leveraging
B) knowledge management
C) interaction
D) data mining
E) learning

Question

Quizplus · Accepted Answer

The informal process of collecting customer information through customer contacts and feedback on product and service performance is learning.

In a CRM Environment,_____ Is Defined as the Informal Process