Which of the following is an example of a 'recovery' quality characteristic?
A) Mean time between failures
B) Ease of repair
C) Courtesy of contact personnel
D) Knowledge of sales staff

Question

Quizplus · Accepted Answer

Ease of repair is a recovery quality characteristic because it refers to how quickly and easily something can be fixed if it fails. This is important because if a product or service does fail, customers will want it to be restored to working order as quickly and efficiently as possible. Mean time between failures is a reliability quality characteristic, courtesy of contact personnel and knowledge of sales staff are serviceability quality characteristics.

Which of the Following Is an Example of a 'Recovery