From a customer's perspective, the time lapse between receipt of an order and the point when the product is pulled from inventory for a retailer is referred to as
A)non-value added.
B)wasted time.
C)internal process time.
D)delivery cycle time.

Question

Quizplus · Accepted Answer

Non-value added time from a customer's perspective includes any duration in the process that does not contribute directly to the end value of the product or service, such as the time lapse between order receipt and the beginning of the physical handling or processing of the product.

From a Customer's Perspective, the Time Lapse Between Receipt of an Order