The Hawthorne studies contributed to the development of interpersonal relations through the discovery
A) of the characteristics of effective managers.
B) that breaking jobs into isolated specialized tasks increased worker productivity.
C) of the informal organization network that exists among workers.
D) that workers need training to be effective in their jobs.

Question

Quizplus · Accepted Answer

The Hawthorne studies found that workers’ productivity was affected by social and psychological factors, including the informal organization network and interpersonal relationships among workers. This led to the development of the human relations approach to management, which emphasized the importance of employee morale, job satisfaction, and communication in the workplace. The studies did not focus on identifying effective managers or the need for worker training, and actually contradicted the idea that breaking jobs into specialized tasks increased productivity.

The Hawthorne Studies Contributed to the Development of Interpersonal Relations