Timothy Is Responsible for Monitoring the Performance of the Applications

Timothy is responsible for monitoring the performance of the applications the company has deployed on their internal private cloud as well as on the cloud service provider. When the applications were initially developed, the IT department had agreed to ensure that the services were available to varying degrees depending on criticality. As such, he needs to reference the documents for each of those services so he knows how they should be performing. Which document is Timothy most likely referencing?

A) SOC
B) NDA
C) SLA
D) GDPR