One step that is not part of service blueprinting is:
A)Eliminate boundaries for the service and decide on the level of interaction needed.
B)Identify and determine the sequence of customer and service actions and interactions.
C)Develop time estimates for each phase of the process.
D)Understand the time variability involved.
E)Identify potential failure points and develop a plan to minimize them.

Question

Quizplus · Accepted Answer

Service blueprinting involves mapping out the service process to identify customer interactions, service actions, time estimates, variability, and potential failure points. Eliminating boundaries for the service and deciding on the level of interaction needed is not a standard step in service blueprinting; instead, it's more about the strategic positioning and design of the service rather than the operational process mapping that blueprinting entails.

One Step That Is Not Part of Service Blueprinting Is