A company purchases a new computer system for the purpose of streamlining the processing of customer orders. The company's objective is to decrease processing time so that 98% of all orders are shipped within 24 hours of being received. After operating with the new system for three months, the company was shipping 92% of all orders within 24 hours. This situation is an example of a(n):
A) ethical situation.
B) work process weakness.
C) performance deficiency.
D) performance opportunity.
E) planning weakness.

Question

Quizplus · Accepted Answer

The situation described is a performance deficiency because the company's objective to ship 98% of orders within 24 hours was not met; instead, only 92% of orders were shipped within this timeframe.

A Company Purchases a New Computer System for the Purpose