The goal of process re-engineering is to focus attention on all of the following EXCEPT:
A) improving teamwork performance.
B) continuing the existing ways of doing things.
C) assign control to an identifiable group of people.
D) improving customer satisfaction.
E) eliminate duplication of work and systems bottlenecks.

Question

Quizplus · Accepted Answer

Process re-engineering aims at fundamentally rethinking and redesigning processes to achieve dramatic improvements in critical measures of performance such as cost, quality, service, and speed. Continuing the existing ways of doing things (B) is contrary to the goal of process re-engineering, which seeks to make significant changes rather than maintain the status quo.

The Goal of Process Re-Engineering Is to Focus Attention on All