Kai has just finished writing a draft of the instructions that will be included with the new electronic device produced by his company. Which of the following processes is likely to reveal the most flaws in the document's design?
A) Read through the document a minimum of five times before publishing.
B) Observe and interview a diverse group of users while they read the document.
C) Have Kai's boss read through the instructions and provide feedback.
D) Send the instructions to a highly educated reader for analysis.
E) Compare the document to a successful set of instructions for a similar product.

Question

Quizplus · Accepted Answer

Observing and interviewing a diverse group of users while they read the document allows for real-world testing of the instructions' clarity, usability, and effectiveness across a broad audience, likely revealing the most flaws.

Kai Has Just Finished Writing a Draft of the Instructions