Which of the following strategies will make a response to a customer complaint more positive?
A) Grant a customer's request for a benefit in the last sentence of a message.
B) Talk about your own process in making the decision related to the message.
C) Give a reason for the original mistake even if it does not give credit to a company.
D) Show that you are listening and want to resolve the problem.
E) Respond grudgingly if a customer's request is impractical and demanding.

Question

Quizplus · Accepted Answer

Showing that you are listening and want to resolve the problem demonstrates empathy and a commitment to customer satisfaction, which can make the response more positive.

Which of the Following Strategies Will Make a Response to a Customer