Which of the following statements about negative messages is true?
A) They are separate from business and administrative communication.
B) They rarely attempt to maintain goodwill.
C) They have a single purpose of eliminating future communication on an issue.
D) They are unable to be restructured to create a positive feeling.
E) They should make readers feel that the decision made is fair and reasonable.

Question

Quizplus · Accepted Answer

Negative messages, such as rejections or denials, should be crafted in a way that helps the recipient understand the decision and feel that it was made fairly and reasonably. This approach helps maintain goodwill and encourages acceptance of the decision.

Which of the Following Statements About Negative Messages Is True