Which type of behavior sustains customer relationships rather than destroying them?
A) Judgmental behavior
B) Hot button behavior
C) Aggressive behavior
D) Assertive behavior

Question

Quizplus · Accepted Answer

Assertive behavior helps in sustaining customer relationships because it involves clear, honest, and respectful communication, which is crucial for resolving issues and maintaining trust. Unlike aggressive, judgmental, or hot button behaviors, assertive behavior fosters a positive and constructive environment.

Which Type of Behavior Sustains Customer Relationships Rather Than Destroying