Paraphrasing is one technique to help ensure that you have accurately received your customer's message.
Correct Answer:
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Q8: If a message is not encoded well,
Q9: It is necessary to avoid using negative-sounding
Q10: By asking questions, you can make customers
Q11: Defusing a situation with a customer by
Q12: A channel is the method through which
Q14: The specific practice of a message receiver
Q15: Feedback is transmitted either verbally or nonverbally.
Q16: Before providing feedback, it is important to
Q17: All-encompassing or inclusive expressions such as always,
Q18: You take on the role of decoder
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