Which of the following statements is true about nonverbal messages?
A) They are likely to be highly ineffective in customer interactions.
B) They clearly indicate that words have little relevance.
C) They are likely to contradict or override verbal messages.
D) They replace most written communication in business.

Question

Quizplus · Accepted Answer

Nonverbal messages, such as body language, facial expressions, and tone of voice, can often contradict or override what is being said verbally. This means that even if someone is saying something positive, their nonverbal cues might indicate otherwise, making the nonverbal aspect a critical part of communication.

Which of the Following Statements Is True About Nonverbal Messages