Open-end questions start with words like who, when, what, how, and why and are used to engage others in conversation or to gain input and ideas.
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Q5: Congruence refers to a situation where the
Q6: Service recovery is a crucial step in
Q7: In dealing with customers, try to avoid
Q8: When you are ill, fatigued, in poor
Q9: True listening is the physical action of
Q11: Patience is not a significant factor when
Q12: Once your ears pick up sound waves,
Q13: The circadian rhythm is not applicable to
Q14: Listening effectively is the primary means that
Q15: The last step in the listening process
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