When using the emotion-reducing model, it is appropriate for the service provider to interrupt the customer and interject his or her own views.

Name: When using the emotion-reducing model, it is appropriate for the service provider to interrupt the customer and interject his or her own views.
Brand: Quizplus
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Question

Quizplus · Accepted Answer

The emotion-reducing model focuses on listening and understanding the customer's feelings without interruption, aiming to de-escalate the situation by acknowledging their emotions and concerns.

When Using the Emotion-Reducing Model, It Is Appropriate for the Service