When communicating with diverse customers, it is better to describe people in general terms than to single a customer out or focus on exceptions in a group
Correct Answer:
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Q17: Diversity presents challenges but enriches our lives
Q18: As the world grows smaller economically and
Q19: In some cultures, conservative dress by women
Q20: A key to customer service success is
Q21: Which of the following strategies should be
Q23: According to the text discussion, which of
Q24: Which of the following statements best reflects
Q25: Which of the following best defines diversity?
A)
Q26: People from polychronic societies tend to _.
A)
Q27: If you use a term such as
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