One of the most common mistakes service providers make in dealing with customers who have a complaint or problem is to nonverbally send a message of skepticism.

Question

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Service providers often inadvertently communicate skepticism through their nonverbal cues such as facial expressions, body language, and tone of voice, which can exacerbate the situation by making the customer feel unheard or invalidated.

One of the Most Common Mistakes Service Providers Make in Dealing