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A Patient Objects to a Medical Practice's New Policy of Requiring

Question 19

Multiple Choice

A patient objects to a medical practice's new policy of requiring deductible payments and co-payments at the time of service. Which of the following would be the best response by the staff?


A) Other service providers such as hairstylists get paid at the time of service.
B) By paying now, you won't have to worry about a future bill.
C) Paying now helps keep our costs down so our charges won't go up as much.
D) At least we're not like a repair shop that keeps your car until the bill is paid.

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