When an employee is in situation that is not mentioned in the training manual, ______ learned during training should lead that employee to do the right thing for the guest.
A) mission statement
B) core values
C) house rules
D) case studies

Question

Quizplus · Accepted Answer

Core values are beliefs or principles that guide decision-making and behavior in an organization. If an employee faces a situation that is not mentioned in the training manual, the core values learned during training should provide a foundation for making the right decision for the guest. The mission statement and house rules may also provide some guidance, but they are not as comprehensive as core values. Case studies are examples of past situations and may be helpful for training, but they are not directly applicable in the moment.

When an Employee Is in Situation That Is Not Mentioned