According to Len Berry, guests judge the overall quality of service on these factors: reliability, responsiveness, assurance, empathy, and tangibles.
Correct Answer:
Verified
Q12: The most common training method is computerized
Q13: Training tends to look backward to identify
Q14: Companies can maximize the value of tuition
Q15: Guest and employee feedback can contribute to
Q16: The type of training to offer employees
Q18: The best way to measure the effectiveness
Q19: Wall-to-wall training involves training every employee throughout
Q20: Training can be worthwhile even if it
Q21: On which of the following levels does
Q22: Service failure can be a result of
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