Every hospitality manager should understand this basic principle: Rewarded behavior tends to be repeated; unrewarded behavior tends not to be repeated.

Question

Quizplus · Accepted Answer

This basic principle is widely accepted in the field of psychology and has been found to hold true in various settings, including the workplace. Therefore, it is important for hospitality managers to understand this principle and use rewards and positive reinforcement to encourage desirable behaviors among their staff and guests.

Every Hospitality Manager Should Understand This Basic Principle: Rewarded Behavior