Which of the following is a disadvantage of co-production for the organization?
A) possibility of alienating customers who dislike change
B) additional cost to train customer contact employees
C) decrease in labor costs
D) decrease opportunity for service failure

Question

Quizplus · Accepted Answer

Co-production involves training and partnering with customers to co-create value. This requires additional cost to train customer contact employees, which is a disadvantage for the organization. Option A is not correct as alienating customers who dislike change is a disadvantage for both customers and the organization. Option C is not correct as co-production does not lead to a decrease in labor costs. Option D is not correct since co-production does not decrease the opportunity for service failure, service failures can still occur through co-production.

Which of the Following Is a Disadvantage of Co-Production for the Organization