Information embedded in the service environment should be hidden from customers.
Correct Answer:
Verified
Q11: Some POS systems can be accessed from
Q12: Combining POS and CRM systems can act
Q13: Decision support systems (DSS) are able to
Q14: Graphics are an important way a service
Q15: Hospitality organizations should adopt the newest technologies
Q17: The purpose of an information system in
Q18: POS systems have complicated the communication between
Q19: New technologies aim to give guests more
Q20: Providing information to the guest is in
Q21: Employee empowerment to fix service failures at
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