When guests make mistakes themselves like trip over their own feet and fall, it is best to make light of the incident and have a good laugh with them to diffuse the situation.
Correct Answer:
Verified
Q33: The "wow" word of mouth can be
Q34: Employees should be encouraged and even rewarded
Q35: What are the three most common critical
Q36: The company's worst-case scenario is called a/an
A)
Q37: Organizations should not encourage complaints, but once
Q39: Simply put, service failures are an opportunity
Q40: Fixing a service failure before the guest
Q41: A dissatisfied guest can do any of
Q42: Elizabeth is at an amusement park with
Q43: Which of the following are the four
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents