An effective listening approach does what?
A) Reflects the sender's purpose.
B) Deflects the sender's intended message.
C) Matches the listening approach to the listening purpose.
D) Is active, informational, evaluative and responsive.

Question

Quizplus · Accepted Answer

An effective listening approach is one that is active, informational, evaluative, and responsive. This means that the listener is actively engaged in the conversation, seeking to understand the sender's message. The listener is also informational, seeking to gather as much information as possible from the sender. The listener is also evaluative, seeking to understand the sender's purpose and intent. Finally, the listener is responsive, seeking to provide feedback to the sender that indicates that they have understood the message.

An Effective Listening Approach Does What