Conflict can occur as a disadvantage of the informal structure when:
A) there is no change in the informal structure over time.
B) there is resistance to change.
C) the goals of customers and staff are different.
D) the goals of the informal network are different from those of the formal organisation.

Question

Quizplus · Accepted Answer

Conflict can arise when the informal structure, which is based on personal relationships and social connections, has goals that conflict with the formal structure's objectives. In such cases, the informal network may resist changes that the formal organization wishes to make, resulting in conflict.

Conflict Can Occur as a Disadvantage of the Informal Structure