Who benefits from open and probing questions that ask for facts from a customer with a complaint?
A) The customer
B) The organisation
C) The customer and the organisation
D) None of the above

Question

Quizplus · Accepted Answer

Both the customer and the organization benefit from open and probing questions that ask for facts from a customer with a complaint. For the customer, it provides an opportunity to fully explain their issue and potentially receive a satisfactory resolution. For the organization, it allows them to gather important information to better understand the problem and find a solution that meets the customer's needs. Therefore, both parties benefit from this approach.

Who Benefits from Open and Probing Questions That Ask for Facts