What is a very effective objection handling technique that is partially designed to bring salespeople into harmony with their prospect?
A)compensation method
B)direct denial
C)friendly method
D)feel, felt, found
E)patient method

Question

Quizplus · Accepted Answer

The "feel, felt, found" technique acknowledges the prospect's concern or objection, shows empathy, shares a similar experience with a previous customer to show understanding, and then provides a solution or resolution that the previous customer found helpful. This technique helps to bring salespeople into harmony with their prospect by showing empathy and understanding, rather than immediately trying to argue against the objection.

What Is a Very Effective Objection Handling Technique That Is