If a salesperson learns he has lost a customer to a competitor, he should visit the account as soon as possible and make sure the client is made aware of any weakness associated with the competitor's product.This action often leads to the customer staying with the original company.

Question

Quizplus · Accepted Answer

Attempting to highlight a competitor's weaknesses after losing a customer can come across as unprofessional and may not be effective in retaining the customer. Building a positive relationship and addressing the customer's needs is often more successful.

If a Salesperson Learns He Has Lost a Customer to a Competitor