When developing bad news about transactions, you should ________.
A) explain how you are trying to resolve the problem
B) always open with an apology
C) use the direct approach
D) open with a clear and succinct statement of the bad news

Question

Quizplus · Accepted Answer

Explaining how you are trying to resolve the problem is a constructive approach when delivering bad news about transactions. It focuses on solutions and shows a commitment to addressing the issue, which can help maintain a positive relationship with the recipient.

When Developing Bad News About Transactions, You Should ________