In most cases, when you use the direct approach to organize your negative message, you'll follow the opening with a(n) ________.
A) statement that signals the negative news ahead
B) clear statement of the bad news
C) sincere apology
D) explanation of why the news is negative
Correct Answer:
Verified
Q34: The purpose of using the indirect approach
Q35: What is an example of a sincere
Q36: A good buffer _.
A) diverts attention from
Q37: When using the direct approach to deliver
Q38: A poorly written buffer might do all
Q40: When providing reasons for bad news in
Q41: When refusing claims, you should _.
A) use
Q42: Which of the following is a guideline
Q43: Which of the following is a guideline
Q44: Which of the following is a guideline
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