Total quality management emphasizes:
A) the responsibility of the quality control staff to identify and solve all quality-related problems.
B) a commitment to quality that goes beyond internal company issues to suppliers and customers.
C) a system where strong managers are the only decision makers.
D) a process where mostly statisticians get involved.
E) ISO 14000 certification.

Question

Quizplus · Accepted Answer

Total quality management (TQM) emphasizes a commitment to quality that goes beyond internal company issues to suppliers and customers. TQM involves everyone in the organization working towards the common goal of improving quality and satisfying customers. It involves a continuous improvement process where all aspects of the organization are evaluated for opportunities to improve quality and eliminate waste. TQM also involves a focus on customer needs and expectations, and a commitment to meeting and exceeding those needs and expectations. ISO 14000 certification is related to environmental management, not quality management.

Total Quality Management Emphasizes