The balanced scorecard framework rejects the notion that improving process-oriented measures automatically leads to financial success.
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Q15: Quality is achieved when a product or
Q16: For management to be effective, it should
Q17: External failure costs are limited to the
Q18: A manufacturing cycle efficiency (MCE) of less
Q19: Quality of conformance refers to the extent
Q21: In essence, a balanced scorecard lays out
Q22: If the balanced scorecard is correctly constructed,
Q23: The performance measure which answers the question
Q24: The balanced scorecard can only have four
Q25: Financial measures such as return on investment
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