One of the three approaches to delivering on-site service is __________.
A) Airline approach
B) Self-service approach
C) Fast-food approach
D) Do-it-yourself approach
E) Internet approach

Question

Quizplus · Accepted Answer

The self-service approach involves providing customers with tools and resources to perform tasks themselves, such as providing instructions or a kiosk for placing orders. This approach can help to reduce the need for personnel and can be more convenient for customers who want to control the pace and details of their interactions. The airline approach involves extensive staff and training to provide personalized service, while the fast-food approach emphasizes speed and efficiency over customization. The do-it-yourself approach is similar to the self-service approach but may involve more complex or specialized tasks, such as repairing equipment, while the internet approach focuses on providing services remotely through online interactions.

One of the Three Approaches to Delivering On-Site Service Is