An important aspect of service products is that they cannot be inventoried.
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Q20: Poka-yoke is roughly translated from Japanese as
Q21: A facilitating good is something purchased or
Q22: To avoid lost sales, service capacity must
Q23: A characteristic of a well-designed service system
Q24: "Combine the pain" is an application of
Q26: The service triangle is completely made up
Q27: Service strategy begins by integrating operations and
Q28: The "back end" of the service encounter
Q29: Implicit services are not part of the
Q30: The work process involved in providing the
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