Dillon, a senior operations manager, was assigned the task of implementing the control process for a particular production process. He first identified the performance objectives and in doing so, he identified the key results that were to be accomplished. Next, he set standards and measured the actual performance. He compared the results with the objectives and standards. Finally, as part of the corrective action step, he implemented _____, a practice that involved focusing attention on substantial differences between the actual and desired performances.
A) economic order quantity
B) just-in-time scheduling
C) management by exception
D) breakeven analysis
E) critical path method

Question

Quizplus · Accepted Answer

Management by exception is a control process that involves focusing attention on significant differences between actual and desired performance, and taking corrective action as needed. This is the appropriate step for Dillon to take in order to implement the control process effectively. Options A (economic order quantity), B (just-in-time scheduling), D (breakeven analysis), and E (critical path method) do not directly relate to the control process and are not the appropriate step for Dillon to take in this scenario.

Dillon, a Senior Operations Manager, Was Assigned the Task of Implementing