Which of the following methods are useful to gain the reputation of being an organisation that is known for excellent service and listening to customers?
A)Analyse customer complaints
B)Use mystery shoppers
C)Discourage complaining customers
D)All of the above
E)a and b

Question

Quizplus · Accepted Answer

Analyzing customer complaints help the organization to understand the areas where they need to improve and address the issues faced by customers. On the other hand, using mystery shoppers helps in evaluating the service quality, identifying areas where improvement is required, and making necessary changes to provide excellent service. However, discouraging complaining customers can harm the reputation of an organization as it may make customers feel neglected and unheard. Therefore, the best choices to gain the reputation of being an organization that is known for excellent service and listening to customers are to analyze customer complaints and use mystery shoppers.

Which of the Following Methods Are Useful to Gain the Reputation