
Which of the following is one of the methods in service 'GAP 3: Ensure that service performance meets standards prescription methods'?
A) Clarify employee roles
B) Turn information and insights into action
C) Measure performance and provide regular feedback
D) Develop advertising that features real employees
E) Reward managers and employees for attaining quality goals
Correct Answer:
Verified
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Q22: The SERVQUAL dimension of empathy includes:
A)individual attention
B)convenient
Q23: In the gaps model of service quality,
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Q26: In the gaps model of service quality,
Q27: Which of the following is NOT a
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