If an organization was going to make substantial changes to its customer service department, which type of transformation tool would it use?
A) Business Process Reengineering (BPR)
B) Reengineering Process Control (RPC)
C) Engineering Control System (ECS)
D) Total Process Improvement (TPI)
E) System Process Control (SPC)

Question

Quizplus · Accepted Answer

BPR is a transformation tool that involves the radical redesign of business processes with a focus on achieving dramatic improvements in critical measures of performance such as cost, quality, service and speed. Given that the organization is planning substantial changes to its customer service department, BPR is the most appropriate tool to use in order to achieve significant redesign and improvement of customer service processes. The other options listed are not as relevant to this specific transformation.

If an Organization Was Going to Make Substantial Changes to Its