The policy used to select the next customer to serve in a queuing system is referred to as the?
A) Queue structure
B) Queue discipline
C) Queue priority
D) Queue management

Question

Quizplus · Accepted Answer

Queue discipline is the policy used to determine the order in which customers are served. Queue structure refers to the layout and physical characteristics of the queue itself. Queue priority is a specific type of queue discipline where certain customers are given priority over others based on predetermined criteria. Queue management encompasses all aspects of managing a queue system, including structure, discipline, and other factors such as staffing and resource allocation. Therefore, the best choice is B, as it specifically relates to the selection policy for serving customers in a queue.

The Policy Used to Select the Next Customer to Serve