A person displaying effective listening competence behaviors __________.
A) identifies and manages listening barriers
B) avoids empathizing with the speaker
C) concentrates on listening to specific facts and small details
D) interrupts the speaker to provide feedback

Question

Quizplus · Accepted Answer

Effective listening competence behaviors include identifying and managing listening barriers, such as distractions or biases, to truly hear and understand the speaker. Empathizing with the speaker is also an important aspect of effective listening, which is not avoided. Focusing on specific facts and small details may lead to missing the bigger picture or main message, so this behavior is not recommended. Interrupting the speaker to provide feedback can be disruptive and may hinder the flow of information, so it is not an effective listening behavior.

A Person Displaying Effective Listening Competence Behaviors __________