Service firms are unable to apply the principles of lean production because the output of service firms is intangible.

Question

Quizplus · Accepted Answer

Service firms can apply the principles of lean production, but they need to adapt them to their specific needs and requirements. While the output of service firms may be intangible, the processes used to deliver the service can still be streamlined and waste reduced. Examples of lean principles applied to service firms include standardized work procedures, visual management, continuous improvement, and customer-centered thinking.

Service Firms Are Unable to Apply the Principles of Lean