A conflict resolution strategy in which a neutral third party listens to all parties involved in a conflictand then makes a decision is called:
A) mediation
B) cooperative problem solving
C) arbitration
D) compromising

Question

Quizplus · Accepted Answer

Arbitration involves a neutral third party making a decision after listening to all parties involved in a conflict. This is different from mediation, where the third party helps the parties come to a mutually agreed upon solution, and from compromising, where each party gives up something to reach a middle ground. Cooperative problem solving involves the parties working together to find a solution without the involvement of a third party.

A Conflict Resolution Strategy in Which a Neutral Third Party