An investigation of the effectiveness of a training program to improve customer relationships
Included a pre-training and post-training customer survey. To compare the differences, they
Computed (post-training survey score - pre-training survey score). Seven customers were randomly
Selected and completed both surveys. The results follow:
For a 0.05 signiﬁcance level, determine the critical value and the calculated value of the test
Statistic?
A) 1.943; -2.542
B) 1.895; 2.542
C) 1.645; 2.447
D) 2.447; 1.943

Question

An investigation of the effectiveness of a training program to improve customer relationships
Included a pre-training and post-training customer survey. To compare the differences, they
Computed (post-training survey score - pre-training survey score). Seven customers were randomly
Selected and completed both surveys. The results follow: 
For a 0.05 signiﬁcance level, determine the critical value and the calculated value of the test
Statistic?
A) 1.943; -2.542 
B) 1.895; 2.542 
C) 1.645; 2.447 
D) 2.447; 1.943

Quizplus · Accepted Answer

1.943; -2.542

An Investigation of the Effectiveness of a Training Program to Improve