Customer service is the function of a value chain that includes:
A) the manner by which individuals or groups learn about the value and features of products or services
B) the support activities provided to the customer
C) the mechanism by which products or services are delivered to the customer
D) All of these answers are correct.

Question

Quizplus · Accepted Answer

Customer service specifically refers to the support activities provided to the customer, such as assistance, advice, and problem-solving, rather than marketing, delivery, or all aspects of the value chain.

Customer Service Is the Function of a Value Chain That