Ramone, an account manager for a large IT provider, has set his quota for next year 20% higher and decided to improve customer satisfaction quality by 10%.What MBO step was Ramone performing?
A)Goal setting
B)Monitoring
C)Performance evaluation
D)Formal review
E)Self-control

Question

Quizplus · Accepted Answer

Ramone was performing the "Goal setting" step of Management by Objectives (MBO), where specific performance goals are established for the upcoming period.

Ramone, an Account Manager for a Large IT Provider, Has