A Lesson in Operations Management (Scenario)
Hana had been asked to attend training in operations management. Her background and training had previously been in accounting, but with the reorganization looming, it was either learn a new skill or be downsized. She was actually looking forward to the training. She felt her background with numbers should prove valuable in operations management, but she admitted that she knew little about the field. Until now, she had been in a support staff function and had little feel for how the organization's product went from raw materials to finished product. Hana's first class would be tonight at Central University, and she was excited about the opportunity.
-Before making any recommendations, Ramzy informed Jassem that a ________ is the entire series of organizational work activities that add value at each step, beginning with the processing of raw materials and ending with finished product in the hands of end users.
A) ethical chain
B) financial chain
C) supply chain
D) value chain

Question

Quizplus · Accepted Answer

A value chain is the series of steps an organization takes to transform raw materials into a finished product, adding value at each stage of the process.